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On April 14, 2015, the next version of Lync became Skype for Business with a new client experience, new server release, and updates to the service in Office 365.
Whatever the size of your business, the best Customer Relationship Management (CRM) software can help you more effectively market your products or services to customers, track and grow your sales pipeline, and provide even better customer service.
After 28 years in the mainframe world, the prospect of learning a whole new tool set was a bit daunting. Like it or not, familiar tools such as Adabas, Natural, MVS, etc., offered ever-dwindling development opportunities.
One critical element of any community or marketing-oriented website is the way in which it gathers information from its users. There are countless, routine scenarios where information gathering takes place. Here are some examples.
Recently, I had the opportunity to help a customer pilot Cisco Jabber 9.2 .x and Cisco’s full unified communications stack. Subsequently, I helped that same customer rollout Microsoft Lync 2013.
Real-time workflows are one of the most important new features in Dynamics CRM 2013. And one important new feature available only in real-time workflows is the option of running an automatic workflow before or after certain triggering events.
Ah… typing. Far from most modern workers’ favorite task, it is however completely unavoidable, and a necessary component of almost anyone’s work day. What many do not know is ...
One of the most important differences between real-time and background workflows is that all of the actions performed by a real-time workflow process are treated as part of a single transaction.
One of my favorite new features as an IT consultant of Microsoft Dynamics CRM 2013 is referred to as Business Rules. Basically, business rules let you create a dynamic user experience...
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