Losses from technology-related downtime and security breaches can be painful for enterprises, but devastating to small and mid-sized organizations. Our Managed Services offerings provide everything you need to support, maintain, and upgrade your infrastructure and applications, giving you peace of mind to run your business as usual.
Start With Service Desk
We provide a high level of technical and administrative support to our clients and their users, giving them access to our Pink Elephant IT Service Management tool set, which enables 11 ITIL best practices. Our people-centric approach to end user service coupled with our industry-leading tool set ensures your team receives the experience you want and the control you need. The end result is a Service Desk you and your team can rely on for fast response and quick remediation of issues as they arise.
Proactive Monitoring Services
Your organization has mission-critical components such as servers, infrastructure, data storage, and network applications. If any of these go down productivity stops, customers can’t purchase from you, and everything becomes generally painful. Our proactive monitoring services operate 24/7, alerting the right people when trouble arises – and we respond with predetermined escalation and remediation processes. Our highly experience staff responds to those issues to bring you back online without the added cost of dedicated full time staff.
End Point Protection Services
The news is full of nightmare scenarios of companies being taken offline or worse – held hostage by ransomware or viruses run amok. Our End Point protection program combines key components behind the scenes to protect you from new attacks of all kind. Our proactive approach begins by defending your system from from attacks through patching, anti-virus, and anti-malware. By keeping all of your systems and devices up to date at the operating system and application level, we prevent most attacks from occurring in the first place. For the rare situation of a rapidly-moving new attack, we have added Cloud Backups to our solution. This ensures that if a system becomes compromised, we can always roll systems back to previous conditions.
Network & Infrastructure Management
Your internal network going down is extraordinarily painful. Our Infrastructure Management services deliver peace of mind through a comprehensive approach of:
• Planned Maintenance windows
• Rapid Response
• System documentation and status reporting
The end result is a resilient network that enables you and your team to access critical systems and communicate freely.
Application and Cloud Management
Every organization has a mix of applications that include things like Microsoft Office 365, SharePoint, Dynamics 365, and many others. Some of these run locally and others are 100% cloud-based applications, but all of them must be available and running during the workday. Our Application & Cloud management services protect and support those assets with a combination of proactive monitoring, alerting, and remediation from our centralized team of experts.
IT Management Services
Running an effective IT team is a highly specialized (and often expensive) role. With our IT Management services it doesn’t have to be. We take full responsibility for the execution and management of every Managed Service offering, becoming a key partner for you and your IT systems. We can put together the right team to either provide or manage:
• Service desk
• Infrastructure management
• Application and cloud management
• IT projects and more
We are committed to turning your IT environment into a scalable, performance-driven system that continually adjusts to your business and the technology environment, freeing you to focus on running your business.
Interested in Finding Out More? We Can Help!
Contact us and save yourself some pain.