Magenium is in the top 1% of all Microsoft partners worldwide, so it should come as no surprise that our CRM consultants are experts when it comes to Dynamics 365. We have deployed online and on-premises CRM solutions for over a decade at organizations of all sizes and across all industries. Everything from simple sales deployments all the way through complex customer service scenarios with multiple points of integration – we can handle it.
Focusing your sales team’s efforts on the right leads and right opportunities is critical to hitting your revenue numbers on a consistent basis. Enabling them with the right CRM technology from Microsoft provides:
• Powerful mobile experience
• Intelligent reports of the best prospects
• Deep customer insights including
• InsideView Automation and workflows to
free up time
With over a decade of successful projects behind us, Magenium can bring Dynamics 365 to life at your organization.
For Customer Service
Microsoft technology can empower your agents and delight your customers in ways you’ve never seen before. With help from Magenium, we’ll get you up and running with:
• Omnichannel engagement
• Self-service portals
• Customer communities
• Dynamic knowledge base
• Data analytics and dashboards
You’ll be able to monitor customer service queues, improve case resolution times, and even cross-sell products or services to the right customer at the right time.
Now you can bring your content, contacts, and marketing processes together in one place with Dynamics 365 to deliver powerful experiences across all channels. With Dynamics 365 for Marketing your team can:
• Get a more accurate view of who your best customers are
• Develop and deliver consistent messaging
• Shorten sales cycles and increase customer retention
• Drive revenue and marketing ROI with amazing campaign tools
Already a Microsoft Dynamics CRM Customer? We can Help!
If you’re on an older on-prem version of Dynamics CRM, we can help you upgrade to the latest version or even re-deploy CRM if you’ve had an implementation go South.