MANAGED SERVICES:

Magenium Solution’s Managed Services provides our clients the all-inclusive services needed to support and maintain their infrastructure and applications.  These comprehensive services were developed to reduce operational cost and risk for our clients.  This is accomplished by lowering administrative overhead while providing an up-to-date, stable, secure infrastructure to run their day-to-day operations.  Our solutions allow our clients internal IT staff to free up time to focus on more strategic initiatives for the business.

 SUPPORT DESIGNED FOR YOUR ENVIRONMENT:

No matter where your environment is hosted, Magenium’s Managed Services has the expertise and experience to support you. We offer proactive monitoring with 24/7 support available 365 days a year for your on-premises, hybrid and cloud environments.
 
Designed to ensure the health and stability of your infrastructure and applications, Magenium’s Managed Services delivers rapid resolution for your support needs. Our skilled team will handle the day-to-day operations as well as Level 2/3 support requests by our certified consultants.
 
OPERATIONAL FRAMEWORK:

Magenium Solutions will be responsible for meeting the requirements of the agreed upon Service Level Agreement. Depending on which managed service option is selected, support and maintenance provided can include the following components:

  • Operating
    • Health
    • Monitoring
    • Checks
    • Disaster Recovery/Business Continuity Failover Testing
  • Supporting
    • Incident Management
    • Problem Management
    • 24 Hour Availability
    • Escalation Path
  • Optimization
    • Patching and Updating
    • Preventive Maintenance
    • Performance Analysis & Trending
  • Changing
    • Change Management
    • Configuration Management
    • Release Management
  • Reporting
    • Monthly, Quarterly & Yearly SLA Report Cards
    • Incident & Problem Management Metrics
    • Best Practices Analysis & Recommendations

SERVICE CATALOG:
Magenium Solutions has formal Managed Service offerings for the following technologies:

  • Cisco
  • Meraki Networking (Security Appliances, Switches, Wireless Access Points)
  • Custom Applications  
  • .NET, InfoPath, jQuery, JavaScript, etc.
  • Microsoft
  • Active Directory Federation Services
  • Azure
  • CRM/xRM
  • Exchange
  • Hyper-V
  • Intune
  • Lync/Skype for Business
  • Office 365
  • SharePoint
  • SQL
  • System Center
  • Visual Studio Team Foundation Server
  • Windows Clients
  • Windows Server
  • Mobile Device Management
  • Tablets
  • Mobile Phones


FOR MORE INFORMATION ABOUT MANAGED SERVICES:
Contact us at:
E-Mail:    info@magenium.com
Phone:    +1 (630)786-5900