The Economics of Microsoft Dynamics CRM Online

Download this eBook to better understand the benefits, costs, and risks associated with a Dynamics CRM Online implementation versus an on-premises CRM solution.  Forrester conducted a survey and interviewed several customers with significant experience using Dynamics CRM. The findings outlined in this paper reveal that organizations utilizing Dynamics CRM Online saw a number of business benefits, such as avoided infrastructure costs, reduced CRM maintenance, and a quicker time-to-market. In particular, Microsoft’s Dynamics CRM Online offered flexibility elements that changed the business agility equation and subsequent ROI.