More than anything, your customers want you to value their time and give them quick answers to their questions. And they prefer that their customer service experience be self-service.
Forrester's December 2015 "Customer Lifecycle Survey" found that 53% of customers will abandon an online purchase if they can't find quick answers to their questions. The same survey found that 73% say that valuing their time is the most important thing companies can do to provide them with good customer service. In fact, Forrester reports that web self-service is now the most preferred channel among customers when they want to find help.
That's where Dynamics CRM and Adxstudio come in. In September, Microsoft purchased long-time partner Adxstudio in a bid to expand the self-service tools inside Dynamics CRM.
You now have the power to build secure self-service portals very quickly. Use of a custom application builder lets you bring your CRM data to your portal easily. The portals are optimized across devices, meaning your customers will find a seamless customer experience across all devices — desktop, laptop, tablet, or phone.
Adxstudio also includes a number of preconfigured starter solutions, so you don't have to spend time building portals from scratch. Portal creation is simple enough that you don't require a developer in order to build your solution. However Adxstudio is flexible enough to enable highly customized portals that match your brand.
Through these portals, your customers can self-manage their profiles and accounts. You can easily engage with your customers through email subscriptions, activity monitoring, and rewards for the customers who are your brand champions. Community forums are also enabled so you can strengthen your brand and build its community.
Adxstudio is completely integrated inside Dynamics CRM. That means you don't need to add any software or install any other tools. It's all fully integrated with and managed inside Dynamics CRM. Cloud and on-premise deployment are both supported, so again, the tool can be matched exactly to what your business needs.
Want to learn more? This 6-minute video gives you a top-level overview of Adxstudio portals.
To learn more, please contact us or call +1 (630) 786-5900. We'd love to help you learn more about this tool.