What is Dynamics 365? It's the latest iteration of the Dynamics product line that unites Dynamics CRM with Dynamics ERP. The goal is to help manage specific business functions: sales, marketing, customer service, customer insight, field service, operations, financials, and project service automation. Beyond these capabilities, Dynamics 365 also integrates seamlessly with Office 365.
The goal of all this integration is to create an immersive working experience that creates a seamless workflow, rather than having to jump back and forth between your productivity apps. That immersion covers not only the apps, but also the devices you use. Your experience should feel the same on PC, mobile, and web devices.
Built-in business intelligence is another key capability of Dynamics 365. As you navigate sales, customer service, and field service, you can take advantage of sentiment and intent analysis, preemptive service, relationship insights, lead and opportunity scoring, product recommendations, and up-sell/cross-sell opportunities. Dynamics 365 takes advantage of Power BI, Azure, and Cortana Intelligence to deliver the real-time insight you need to drive sales and move your business forward.
AppSource is another way to extend the power of Dynamics 365. Through AppSource, you can try and test any app before you buy it. These independent apps provide targeted, domain-specific intelligence. You can refine what you're looking for by industry, product, or function. After you try an app and like it, you can work with your Microsoft Partner to integrate into your business.
On October 11, Microsoft provided a first live look at Dynamics 365, you can watch it on demand.
Dynamics 365, with its purpose-built apps and built-in insight and intelligence, unifies cloud solutions into one cloud service. Finally, using business apps will be as easy as using personal apps. The shift to Dynamics 365 represents a massive shift in productivity for your business and your employees.
Are you ready to make the shift to Dynamics 365? Please contact us or call +1 (630) 786-5900.